General Terms. Thank you for choosing us. Before starting, please read these General Terms of Service (“General Terms”) carefully. Among other things, the General Terms cover the scope of your use of and access to the IgnitionVPN, IgnitionPass, IgnitionLocker and other services, and any Software (as described below) provided by Ignition (collectively, the “Service” or “Services”). These General Terms also govern the use of and access to Ignition's websites (“Websites”).
Subscription. All our paid Services are provided on a Subscription basis. This means that the provision of the Services will auto-renew at the end of the current Subscription period, unless you cancel it before the auto-renewal. For a summary of key aspects related to your Subscription of our Services, please read the Subscription Terms.
Terms. These General Terms and the Subscription Terms, along with any applicable Service Specific Terms (see Section 2 of the General Terms below) (collectively, the “Terms”).
Ignition. For the purpose of the Terms, “Ignition”, “we”, “us”, or “our” means ignitionvpn S.A., PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama City, Republic of Panama.
Privacy. For information about how we collect and process your personal data, please read our Privacy Policy.

YOUR AGREEMENT WITH IGNITION

Binding Legal Agreement. Please note that the Terms constitute a binding legal agreement between you or those you legally represent (“you”) and Ignition. You agree and accept to be bound by these Terms by either: (i) creating a user account and/or other accounts to use Services (“Account”); (ii) downloading Software or accessing/using its Services and Websites; or (iii) otherwise electronically agreeing to be bound by these Terms. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and acknowledging that you have the authority to act on behalf of that organization and commit to these Terms on behalf of that organization.
OUR SERVICES ARE OFFERED TO YOU CONDITIONAL ON YOUR ACCEPTANCE OF THESE TERMS. PLEASE READ CAREFULLY ALL OF THEM. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR ANY PROVISIONS HEREOF, PLEASE DO NOT ACCESS AND USE OUR SERVICES AND/OR WEBSITES.
Service Specific Terms. Our certain Services (the following products: IgnitionVPN, IgnitionPass and IgnitionLocker) require additional terms and conditions. Your use of our Services specified below are subject to the General Terms and Service Specific Terms (“Service Specific Terms”):

IgnitionVPN Additional Terms
IgnitionPass Additional Terms
IgnitionLocker Additional Terms

By using the Services, you also agree to the Service Specific Terms applicable to the respective Service(s). If there is any conflict or inconsistency between clauses in the Terms and Service Specific Terms, the Service Specific Terms govern and apply in relation to that specific Service(s).
Services. Our Services are usually provided as paid Services. We also may offer a version of certain Services which is provided free of charge. The Terms apply to both types of Services.
Accessing the Services and/or Websites. You affirm that you are eighteen (18) or more years of age or have the authority to act on behalf of a valid legal entity, and you are fully able and have all rights and power to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with them.
Updates to the Terms. We develop our Services and Websites introducing new features or modifying current ones constantly. In addition, we may need to update the Terms by amending them from time to time (i) to comply with the law; (ii) to comply with orders/recommendations of regulatory authorities; (iii) to add additional functionality, services, features, technologies and/or benefits, or to remove the old ones; (iv) to correct errors and bugs; (v) to clarify the Terms; (vi) to prevent abuse or harm; (vii) for any other valid reason (e.g., for security reasons). You understand and agree that it is your obligation to review the Terms from time to time in order to stay informed on current rules and obligations. Notification on any material changes to the Terms that affect your rights or obligations will be provided in advance of such changes by reasonable means (e.g., via email). Unless it is stated by us otherwise, each update of the Terms comes into force as of the moment when amended Terms are published. Your continued use of the Services will be deemed acceptance thereof. You can also end your relationship with us at any time after the effective date of the updated Terms by closing your Account and/or not accessing our Services and Websites.
THE TERMS MAY CHANGE, SO IT IS IMPORTANT TO REVIEW THE TERMS PERIODICALLY.

SUBSCRIPTION AND AUTO-RENEWALS

Subscription. All our paid Services are provided on a Subscription basis. You choose the period of Services and the payment method yourself when you purchase the Services. Please review Subscription Terms for more information.
Auto-Renewal. After the end of your Service period, your Subscription will automatically renew for the successive defined Service periods at the renewal dates, unless you decide to cancel the Subscription renewal before the day of the charge. If you do not cancel the Subscription in such due course, your chosen payment method will be charged the then-current renewal price for the upcoming defined Service period.

YOUR USER ACCOUNT

Creating an Account. To access and use any of our Services, you must set up an Account by providing certain information (e.g., your email address, password, billing information, country). All information you provide must be complete, accurate, true to the fact and kept up to date. All Ignition Accounts are non-transferable.
Confidentiality of and Access to the Account. You agree to accept responsibility and are solely responsible for any and all usage and activities that occur under your Account or password, including, but not limited to, use of the Account by any other person, whether or not authorized by you. You are responsible for maintaining the confidentiality of your Account and its password, and for restricting access to your Account by any other party. To protect your Account, keep your password confidential. Do not reuse your Account password with other services. You agree to immediately notify us of any unauthorized use of your Account or password.

PRICES AND PAYMENTS

Total Price. Prices of our Services initially displayed to you may be provided exclusive of taxes. Due to the worldwide nature of our Services and mobility of consumers, we might not be able to identify the particular taxes applicable to you in advance. Therefore, we can calculate the additional mandatory taxes (e.g., sales tax, value-added tax or another mandatory tax under laws applicable to you) only after you choose your tax residence country. In any case, we will display the sum of additional taxes applicable to your purchase along with the total price of your payment before charging you.
Payments. You agree to pay us for any paid Services you purchase from us, as well as all other charges incurred under your Account, including applicable taxes and fees associated with your purchase of the Services. We may suspend or cancel the Services if we do not receive a full payment from you on time. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your Account and its content.
Recurring Payments. When you purchase the Services on a Subscription basis (e.g., monthly, annually, or otherwise), you agree that (i) Services will auto-renew until you cancel it, (ii) you are authorizing recurring payments, (iii) payments will be made to Ignition by the method and at the recurring intervals you have agreed to, and, (iv) when applicable, Ignition may receive and use updated card account information from the financial institution that has issued your card (used to purchase the Services). For more information about the Subscription and its cancellation please read our Subscription terms.
Payment Methods. To purchase Services directly through us on our Websites, you must provide us with a current and valid method of payment, such as a credit or debit card or any other payment method available on the Websites.
Billing. By providing Ignition with a payment method, you (i) represent that you are authorized to use the payment method you provided and that any payment information you provide is true and accurate; (ii) authorize Ignition to charge the payment method you provided; and (iii) authorize Ignition to charge you for any paid Services you chose when making a purchase. You can view your billing history and manually generate the receipts and invoices for our Services at any time in your Account (log in to your Account, click the “Billing” button, and under Section “Billing history” generate the receipt/invoice by clicking “Get invoice”). If you have any questions related to payments, please contact us.
Payment Providers. Purchases may be handled via multiple payment companies (e.g., payments for the EU residents are processed by Mollymind AG, registered at Neugasse 23, 6300 Zug, Switzerland, and by IgnitionSec B.V., registered at Fred. Roeskestraat 115, 1076 EE Amsterdam, the Netherlands (exclusively for PayPal payments); payments for the United Kingdom residents are processed by Moonflash Limited, registered at Regent House, 316 Beulah Hill, London, United Kingdom, SE19 3HF; payments for the US, Canadian, and Mexican residents are processed by Lagosec, Inc. registered at 651 N Broad St Suite 206, Middletown, New Castle, Delaware 19709, United States; payments for the Brazilian residents are processed by Cyberpost Intermediacao de Negocios S.A., registered at Rua Fernando Machado 73, Sala 203, Centro, Florianopolis, Santa Catarina, CEP 88.010-510, Brazil; payments for the Japanese residents are processed by Ignition Security JP Co., Ltd, registered at 22F Shibuya Mark City 1-12-1, Dogenzaka, Shibuya City, Tokyo, Japan). To find out more on how payment companies process your personal data, please refer to our Privacy Policy.
Payment Processing. Ignition also reserves the right to (i) obtain and continue using updated credit card account information electronically, when applicable, from the card brands, (ii) retry failed payments to complete transactions, including but not limited to, retrying failed cards with extended expiration dates and, (iii) change or amend authorized payment companies to assist with payment processing.
Fraud Protection. Ignition reserves the right to verify credit/debit card payments prior to completing your purchase.
Change of Prices. We may at our reasonable discretion change the price of our paid Services, including Subscription renewal prices, from time to time to reflect the changes of the total costs associated with our Services. Examples of costs elements that affect the price of our Services include licensing costs, costs for the technical provision and distribution and other costs of sales (e.g., billing, marketing), general administration, and other overhead costs (e.g., rent, interest and other financing costs, costs of personnel, service providers and services, IT systems, energy), as well as state-imposed fees, contributions, taxes and duties. Any changes to the pricing will not affect your current Subscription period and will become effective only upon the Subscription renewal. We will always send you a notification prior to charging with an upcoming payment amount. Subject to applicable law, (i) if you disagree with any proposed change of renewal price, your sole remedy is to cancel your Subscription before the next charge is made, and (ii) your continued use of the Services without canceling the Subscription constitutes your agreement to pay the new renewal price for the Services.
Changes of Payment Details. If any of your payment details change (like card number or its expiry date), please let us know as soon as possible so we can continue to provide the Services when it comes time for the Subscription renewal. If you update payment details in your Account, the updated information will be regarded as your preferred method for any future payments. Sometimes we may receive updated credit or debit card information from your card issuer or the card network, which Ignition will use to update your payment details automatically.
Free Trials. In some cases, we or others on our behalf may offer a free trial for our paid Services prior to charging your payment method (“Free Trial”). The duration of the Free Trial, its use and other details will be specified during a sign-up and/or in the promotional materials. We determine your Free Trial eligibility at our sole discretion, and to the extent permitted under applicable law we may limit or withdraw the Free Trial option at any time without notice. If you provide your payment details when signing up for the Subscription with a Free trial, we will automatically charge you for the Subscription of our paid Services, and it will auto-renew until canceled. If you do not want to continue with a paid Subscription after the Free Trial, you must cancel it before the end of the Free Trial. If you received the Free Trial from a third party, you may cancel the paid Subscription through that third party. We reserve the right to limit you to one free trial or promotion of a paid Service and to prohibit the combining of free trials or other promotional offers.

CANCELLATION AND REFUND POLICY

Subscription Cancellation. You have a right to cancel your Subscription (i.e., turn off auto-renewals for the upcoming Service period) at any time (please note that canceled Subscriptions will not be refunded for the unused part of the ongoing Service period). Your possibilities to cancel the Subscription and/or get a refund may differ depending on whether you purchased Services from (or are billed through) Ignition or a third party (e.g., app store, service provider, retailer).
Refund. We seek your full satisfaction with our Services. However, if you are not satisfied with our Services, you may cancel the Subscription and request a refund within thirty (30) days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise (please refer to the Section 6.3 “Pro Rata Refund” below). To the extent permitted under applicable law, we reserve the right not to issue the mentioned refund in the event of a breach of Section 8 of the General Terms (“Prohibited and Restricted Use”). In any case, we would be glad to troubleshoot an issue you experienced before you decide to request the Money Back Guarantee.
Pro Rata Refund. A Subscription longer than one month which has been renewed and purchased from Germany (after March 1, 2022), Netherlands, or the United Kingdom, is eligible for either: (i) a full refund, if a refund request is made within thirty (30) days of being charged for automatic renewal; or (ii) if the mentioned thirty (30) days term has passed — a pro rata (partial) refund for the period left in your renewed Subscription, beginning the month after you request the refund.
Payment of Refund. Your request will be processed without any unreasonable delay and the refund will be paid using the same payment method as the one used for the purchase, except as otherwise mutually agreed, unless applicable law prohibits us or payment service providers we rely on from processing the refund. For payments made in cryptocurrency, the refund will be made in the same cryptocurrency or in another cryptocurrency if the one used for the purchase becomes unavailable or impracticable to use. The amount to be refunded in cryptocurrency will be calculated based on the equivalent of the price paid in USD at the time of purchase. Payments made using prepaid cards or gift cards will not be refunded if such refund is not supported by the provider of the card. Once the refund is issued to you, you will lose access to the Services for which you were refunded.
Eligibility for Refund. You are eligible to get a refund for our Services under the Money Back Guarantee according to Section 6.2. If you buy a particular Service again after the refund for such Service, you will not be granted the Money Back Guarantee for any of its further cancellation.
Subscriptions Purchased via Apple App Store. Subscriptions purchased via the Apple App Store are subject to Apple App Store refund policies. This means we cannot grant a refund if you made a purchase through the Apple App Store — please read Apple's in-app purchase refund policy and/or contact store support. If you purchased an automatically renewing Subscription through the Apple App Store and would like to cancel it, you will need to do so in your Apple App Store account directly.
Subscriptions Purchased via other Providers. The refunds for purchases made from third party app stores, marketplaces, retailers, and resellers (Amazon Marketplace, Amazon Appstore, Google Play, BestBuy, StackSocial, etc.) are handled according to the terms of service of the providers from which the Services were purchased. Cancellation of such Subscriptions may also be subject to the terms of certain providers.
Canceling the Auto-Renewal of the Subscription Purchased on our Websites. If you have purchased an automatically renewing Subscription on our Websites and would like to stop it from automatically renewing, you can do so at any time from your Ignition Account. Canceled Subscriptions will not be refunded for the unused part of the ongoing Service period.

LICENSE TERMS

Software. To access and use our Services, you may be required to download and install our Software on a device. Pursuant to these Terms, “Software” means any mobile and desktop software applications and any other software (including any releases, updates, enhancements, or revisions) and any documentation that accompanies or is made available in connection with such software provided by us to you for your use of the Services.
License Grant. Subject to the terms and conditions of these Terms and provided that you comply with the Terms we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable, fixed-term license (the “License”) to download, install and use a copy of the Software on a compatible device that you own or control. No other right or license, express or implied, of any kind is granted to you hereunder with respect to the Services and/or Software.
Apple Requirements. For the sake of clarity, in respect to the Software that is downloaded from Apple, Inc. (“Apple”) App Store, the License is limited to the use of such Software on any Apple-branded devices that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that such Software may be accessed and used by other accounts associated with you via family sharing or volume purchasing features.
We Retain all Rights. The Software, used pursuant to these Terms is licensed, not sold, and you receive no title to or ownership of any copy, or of the Software itself, or even more so of the Services and Websites. You receive no rights to the Software other than those specifically granted in Section 7.2. We and/or our licensors retain all right, title and interest in and to the Services, Software, Websites, and any portion thereof. All rights are reserved unless otherwise explicitly expressed. Ignition, Ignition Security, IgnitionVPN, IgnitionPass, and IgnitionLocker are protected trademarks, owned by Ignition companies and you are forbidden from registration, adoption, or any other use of trademarks, trade names, symbols, or signs that are either identical or confusingly similar to any trademarks owned by Ignition.
The version of the Services and Software available at your renewal date may be different from the version available when you first purchased your License from us. We provide application updates for all OS versions for at least two (2) years after the initial OS version release.
Feedback. You hereby grant Ignition and/or its affiliated companies a perpetual, irrevocable, worldwide license to use Feedback (as defined below) you communicate to us without reimbursement or compensation, without any obligation to report on such use, and without any other restriction. You waive (or agree not to enforce) any and all rights that may now or in future exist (including moral and equivalent rights) in Feedback. (“Feedback” refers to any recommendation, idea, proposal, suggestion, feedback, review, or other input related to our Services, Software, Websites).

PROHIBITED AND RESTRICTED USE

Your access to and use of the Services and Websites is subject to the Terms and all applicable laws and regulations. We reserve the right, at any time, in our sole discretion, with or without notice, to suspend and/or terminate the Accounts and/or Services to any users who violate any applicable laws or these Terms, whether repeated violation or a single instance.
You agree that you shall not yourself and/or enable others to:

use, assist, encourage, or enable others to use the Services/Websites for any unlawful, illicit, illegal, criminal, or fraudulent activities, including but not limited to port scanning, sending spam, scanning for open relays or proxies, sending unsolicited email in vast quantities, use of stolen credit cards, financial fraud, cryptocurrency fraud, cloaking, phishing, DDoS attacks, hacking, identity theft, sale of stolen goods, sale of controlled substances, child exploitation, or any similar harmful or abusive activity;
use the Services/Websites for any military purpose, including cyber warfare, weapons development, design, manufacture, or production of missiles, nuclear, chemical or biological weapons;
assault, interfere, gain unauthorized access, deny service in any way or form to any other network, computer, or node through our Services/Websites;
exploit children in any way, including audio, video, photography, or digital content;
violate, infringe, or misappropriate Ignition, our licensors’ and/or any other third parties' copyright, other intellectual property rights, privacy, or other legal rights;
communicate, transmit, store, or share anything that is illegal, abusive, harassing, threatening, obscene, hateful, discriminatory, or otherwise objectionable;
transmit any viruses or other malicious code, programs, or instructions that disrupt or damage systems;
attempt to circumvent any technological measure implemented by Ignition, its licensors, or content owners;
interfere with or disrupt the integrity or performance of the Service/Websites;
take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure;
sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit the Services, Subscription, and/or Account in any way;
use automated tools (robots, spiders, scrapers) to access our Websites or Services without prior written permission;
build a product using similar ideas, features, functions, or graphics of the Services/Websites;
claim that you are a representative or agent of Ignition or its Services without authorization;
threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
attempt to gain unauthorized access to the Services, Accounts, computer systems, or networks connected to the Services;
use the Services/Websites for anything other than lawful purposes;
consistently demonstrate disrespectful, threatening, offensive, or malicious behavior when communicating with Ignition customer support or employees;
access and use the Services if you are prohibited from doing so under applicable law or if your Account has been suspended or terminated;
share non-public features or content of the Software and/or Services with any third party.

You also shall not take any action to jeopardize, limit, or interfere in any manner with our ownership and rights with respect to the Services. Except and to the extent expressly permitted by law, you shall not:
(i) reproduce, modify, create derivative works from, distribute, publicly display, or publicly perform the Services, Software, or Websites;
(ii) reverse engineer, decompile, disassemble, or attempt to derive source code or trade secrets;
(iii) translate, adapt, or make other alterations to the Services, Software, or Websites;
(iv) transfer, distribute, lease, sublicense, or rent the Services, Software, Websites, or your rights under the License to third parties;
(v) remove or modify proprietary notices of Ignition or its licensors.
Ignition uses automated tools to detect prohibited activities (such as scraping, abuse patterns, or automated requests). Accounts may be suspended if irregular use is detected.
It is your responsibility to understand and comply with all applicable laws in your jurisdiction. You use the Services at your own initiative and are responsible for compliance with local laws.
We encourage you to report any violation of these Terms by contacting us at support@ignitionvpn.com. Ignition may take any appropriate action at its sole discretion.

DISCLAIMER OF WARRANTIES

Reasonable efforts are taken to improve the accuracy and integrity of the Services, but complex software is never wholly free from defects, errors, and bugs. We give no warranty or representation that the Services will be wholly free from defects, errors, and bugs, such as downtime, loss of data, corrupt data, service delay, mistakes, or other issues.
The Services and Websites are provided “AS IS” and WITH ALL FAULTS. Ignition makes no representation or warranty whatsoever regarding the completeness, accuracy, adequacy, suitability, functionality, availability, or operation of the Services. You assume all risks and responsibility for your use of the Services and for any loss of or errors in any data or information.
To the full extent permissible by applicable law, Ignition disclaims all warranties of any kind, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

LIMITATION OF LIABILITIES

Your use of the Services and Websites is at your own risk. Neither Ignition, nor any of its parents, subsidiaries, or affiliates, nor any of their employees, officers, or directors, shall be liable for any direct, indirect, punitive, incidental, special, consequential, or other damages (including, without limitation, loss of data, loss of business, lost profits, interruption of business, or other damages) arising out of or in any way related to these Terms or the use or inability to use the Services or Websites.
In any case, the total aggregate liability of Ignition arising out of or relating to these Terms shall not exceed what you paid to Ignition during twelve (12) months immediately preceding the event giving rise to such liability.
Some jurisdictions do not allow limitations of liability (e.g., for death, personal injury, or fraud). In such cases, Ignition’s liability will be limited to the fullest extent permitted by law.

INDEMNIFICATION

You agree, at your own expense, to indemnify, defend, and hold harmless Ignition, its subsidiaries and affiliates, and their officers, directors, employees, and agents, from and against any claims, damages, liabilities, costs, or expenses arising out of:
(i) your breach of these Terms;
(ii) your use of the Services;
(iii) your violation of applicable laws;
(iv) your negligence or willful misconduct.

SUSPENSION AND TERMINATION

Ignition may suspend or terminate your Account and/or Services if:

payment cannot be charged,
you breach these Terms or applicable laws,
it is required by law or authority.

You may cancel the Services at any time. Upon suspension or termination, you lose access to the Services, and the License immediately terminates.

APPLICATION PLATFORM TERMS

Apple App Store. These Terms are concluded between you and Ignition, not Apple. Apple is not responsible for the Services. Support must be requested from Ignition. Apple is a third-party beneficiary of these Terms.
Other Stores. If Software is downloaded from Google Play, Amazon Appstore, Microsoft Store, HUAWEI AppGallery, etc., you also agree to their respective terms of use.

BUNDLED SUBSCRIPTIONS AND THIRD PARTY SERVICES

Ignition may offer Bundled Subscriptions, including third-party services. Such services are billed by Ignition but are also subject to the third party’s terms of use. If you cancel a Bundled Subscription, all Services included in it are cancelled together.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms will be governed by the law of Panama, except for its conflicts of laws principles.
If you reside in the EU or another country with mandatory consumer law protections, local mandatory law applies.
Disputes should first be attempted to resolve informally by contacting support@ignitionvpn.com. If unresolved, claims may be brought in the courts of Panama, unless local consumer law grants you the right to sue in your country.
EU residents may also use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

CLASS ACTION WAIVER

Where permitted by law, you and Ignition agree that each shall bring claims only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

MISCELLANEOUS

Availability of Services. Actual coverage, speeds, and quality may vary. Services may be interrupted without liability.
Modification and Termination. Ignition may modify or discontinue Services at its discretion. If you prepaid for a Service that is permanently discontinued, you will be refunded the unused portion.
Severability. If any provision is found invalid, the remainder remains in effect.
Assignment. You may not assign these Terms. Ignition may assign them freely.
Data Charges. You are responsible for any mobile data or text charges.
Third-Party Components. Services may incorporate third-party programs and links. Ignition is not responsible for third-party sites or components.
Linking to our Websites. You may link fairly and legally, but not in a way suggesting endorsement.
Communication. You agree to receive communications electronically. Keep your contact details updated.
Internet Connection. Certain Services require an active internet connection.
Export Laws. Ignition products may be subject to export control laws. You warrant compliance with all applicable export and sanctions regulations.
Prevailing Language. The English version governs in case of conflict.
Force Majeure. Ignition is not liable for delays or failures caused by circumstances beyond its reasonable control.

CONTACT US

If you have questions regarding the Terms, please contact us at:
support@ignitionvpn.com
For abuse reports, please see the Service Specific Terms of each Service.

INTRODUCTION